We are looking to recruit an Operations Researcher to join the existing research and operations team at The Inkerman Group, based in the Company’s busy Operations Centre to assist with the delivery of a range of 24/7 monitoring and support services to operational teams, clients and business travellers throughout the world. Services include the Company’s intelligence, leading-edge travel safe and tracking services globally, as well as other security services which are supported by comprehensive systems and processes, and which form a major part of the remit of this position.

This is a permanent full-time position based in the Operations Centre, responsible for the provision of these 24/7/365 first-line services to clients across all security service areas – travel safe, close protection, tracking, investigations, surveillance, crisis management and emergency helplines. Previous operations and / or experience of working in a similar operational environment managing front-line support response services with International experience is desirable but not essential. In addition, a good level of IT literacy is essential and the ability to speak an additional European language is preferred. The role will require candidates to work on a shift / rota basis of 12-hours, including night shifts, working at weekends and on public holidays in order to maintain the 24/7 service required for clients.

We are looking for individuals who are flexible, have a strong ‘can do’ attitude, excellent interpersonal skills and the ability to remain calm under pressure. The role is challenging, often with demanding and pressurised delivery timelines – the ability to be able to deliver in these types of conditions is critical; being able to work as part of a team and to be a proactive ‘self-starter’ is also required. Previous research and / or operational experience is an advantage, particularly within an operations centre / environment in a front-line support response role delivering similar tasks, although this is not essential as training will be given.

This position is based at the Company’s Headquarters in Ashford, Kent  UK.

Applicants should apply in writing and send a CV to Karen Englishby by e-mail to hr@inkerman.com or by post to The Inkerman Group, 3-4 Elwick Road, Ashford, Kent TN23 1PF; please include details of your current salary package and / or salary expectations.

The closing date for applications is 24 January 2020.